Senior Enterprise Customer Success Manager
Core
Strategic partner and long-term point of contact for enterprise employer partners, driving adoption, retention, and expansion to help them hit hiring goals.
Role type
Senior Enterprise Customer Success Manager
Builds
Enterprise SaaS platform for talent acquisition and hiring outcomes
Domain
HR Technology / Talent Acquisition / SaaS
Deliverable
client delivery
Required skills
Enterprise account management, gross retention and expansion, executive business reviews, multi-threaded relationship building, data-driven adoption analysis, cross-functional collaboration, executive presence
Preferred skills
Recruiting or talent acquisition domain expertise, high-growth SaaS experience, CS platform proficiency (Vitally, Gainsight, Salesforce)
Responsibilities
Own a book of 20-25 enterprise accounts with accountability for gross retention and expansion; Partner with Sales to identify, qualify, and close expansion opportunities; Run executive business reviews connecting platform usage to hiring outcomes; Build multi-threaded relationships from recruiters to executive sponsors; Use product data to spot adoption gaps and drive enablement; Bring structured customer feedback to Product to advocate for roadmap priorities
Seniority
Senior, hands-on IC