Senior Customer Success Manager
Core
Drive revenue and enhance client workflows for global debt market institutions by partnering with account managers and delivering data-driven usage strategies.
Role type
Senior Customer Success Manager (Account Management extension)
Builds
Client usage growth strategies and bespoke KPIs for enterprise accounts
Domain
Financial Services / Debt Markets / Capital Markets
Deliverable
client delivery
Required skills
Account management, B2B sales, business development, financial markets knowledge, enterprise client management, strategic planning, CRM management
Preferred skills
Leveraged Finance network, industry conference participation
Responsibilities
Partner with account managers on specific client projects to drive growth, develop bespoke KPIs and strategies for accounts, act as the voice of the client for internal projects, leverage existing relationships to expand contact networks within accounts, attend industry conferences and events, maintain up-to-date CRM records
Seniority
Senior, hands-on IC
