Client Listening & Insights | Manager
Core
Lead the Client Listening program for the Advisory business and Priority Account program, increasing feedback volumes and driving the use of insights to improve client experiences.
Role type
Manager, Client Listening & Insights
Builds
Client feedback programs and insights-driven improvement initiatives for PwC's Advisory business and Priority Accounts
Domain
Professional Services / Corporate Strategy
Deliverable
dashboards & analysis
Required skills
Program management, client experience frameworks, stakeholder management, project leadership, data analysis, change management
Preferred skills
Salesforce/CRM experience, professional services background, problem-solving
Technologies
Salesforce
Responsibilities
Lead delivery of the Client Listening program, facilitate closing-the-loop practices, build relationships with Advisory Markets and Operations leaders, execute projects to improve listening processes, coordinate client conversations and record notes, support reporting and analysis of client feedback
Seniority
Manager, hands-on IC with strategic oversight
