Staff Program Manager, CX Operations & Programs
Core
Lead strategic, cross-functional initiatives to strengthen customer engagement, turn customer insight into action, and improve customer journeys across the lifecycle.
Role type
Staff Program Manager (CX Operations & Programs)
Builds
Scalable customer engagement programs, feedback activation loops, and cross-functional operational improvements.
Domain
Cybersecurity / SaaS / Customer Experience
Deliverable
product features
Required skills
Strategic program management, cross-functional leadership, process design, executive communication, stakeholder influence, AI-enabled tool usage, ambiguity management.
Preferred skills
Customer Success, Voice of Customer, customer advocacy, digital engagement, Asana/Notion proficiency, project management certification.
Technologies
Asana, Notion, AI-enabled tools
Responsibilities
Lead strategic programs across customer engagement (VoC, content, advocacy); Establish clear plans, owners, milestones, and operating rhythms; Build scalable ways to collect and activate customer feedback; Lead cross-functional initiatives to improve customer journeys; Partner with GTM, Product, Engineering, and RevOps; Present recommendation-led updates to executives.
Seniority
Staff, hands-on IC with strategic scope