Program Manager, Customer Engagement
Core
Drive a broad portfolio of Customer Engagement initiatives spanning events, executive engagement, loyalty programs, and strategic projects for a legal and professional services AI platform.
Role type
Senior Program Manager (Customer Marketing & Operations)
Builds
Customer-facing programs, community events, loyalty initiatives, and strategic research/thought leadership projects.
Domain
SaaS / Legal Tech / Customer Marketing
Deliverable
product features
Required skills
End-to-end program delivery, cross-functional stakeholder alignment, project planning & execution, budget & vendor management, process establishment, strategic initiative coordination
Preferred skills
Experience in high-growth SaaS, familiarity with Notion/Asana/Airtable, customer marketing generalist background
Technologies
Notion, Asana, Airtable
Responsibilities
Own end-to-end delivery of multiple concurrent initiatives; Drive alignment and accountability across cross-functional stakeholders; Lead planning and execution of customer-facing programs and events; Manage program logistics, budgets, and vendors; Establish scalable project management processes and reporting
Seniority
Mid-Senior, hands-on IC
