VIP Relationship Manager, LATAM
Core
Serve as the trusted point of contact for Kraken and Payward's top private clients across LATAM, delivering white-glove service, building deep relationships, and driving growth in assets on platform, net deposits, and trading volume.
Role type
Senior Account Management & Business Development Manager (Crypto/Finance)
Builds
Private client relationships, regional market presence, and introducer/referral pipelines for a crypto exchange.
Domain
Cryptocurrency exchanges, private banking, and wealth management in Latin America.
Deliverable
client delivery
Required skills
Relationship management with HNWIs, business origination, LATAM crypto HNWIs network, trading product knowledge (spot, margin, futures, OTC, lending), regulated environment navigation, data-driven KPI analysis, partnership building, travel readiness.
Preferred skills
Spanish language proficiency, deep knowledge of local on/off-ramps and stablecoin flows, lending economics expertise.
Technologies
None explicitly listed as tools/frameworks.
Responsibilities
Own the regional VIP book end-to-end (onboarding, retention, intervention), source and convert new HNWI relationships, design and run local marketing/events, build introducer partnerships, provide competitive intelligence, partner with internal teams on product/compliance efforts.
Seniority
Senior, hands-on IC with business development mandate.