CE Specialist, Voice | Fixed-Term
Core
Premium voice support specialist for high-value clients on the Kraken crypto exchange, delivering white-glove service and guiding account activities.
Role type
Senior Customer Support Specialist (Voice)
Builds
Client trust and retention through direct voice interactions and product education
Domain
Cryptocurrency exchange / Financial services
Deliverable
client delivery
Required skills
Voice communication, client relationship management, product education, Zendesk proficiency, shift work adaptability, process adherence, multitasking, concept grasping
Preferred skills
Portuguese fluency, foundational crypto trading knowledge
Responsibilities
Answer inbound voice calls, clarify client goals, guide funding and trading activities, test new products, build client relationships, achieve performance goals
