Customer Success Manager, EMEA
Core
Own a book of customers across EMEA (crypto exchanges, payment providers, financial institutions, fintechs) to drive onboarding, adoption, renewals, and upsells.
Role type
Senior Customer Success Manager (Post-Sales & Account Growth)
Builds
Digital financial services infrastructure for regulated institutions and crypto-native entities
Domain
Fintech / Crypto / Regtech
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Commercial ownership (renewals, pricing, upsells), API integration support, compliance program guidance, risk signal monitoring, cross-functional relationship building, HubSpot management
Preferred skills
Travel Rule/stablecoin payment experience, regulated financial institution client experience, building CS processes from scratch
Technologies
HubSpot, APIs, Webhooks
Responsibilities
Own post-sales journey (onboarding, adoption, business reviews, renewal, upsell), run renewals and upsells with economic buyers, guide customers through Travel Rule programs, work with integration teams on API/test calls/webhooks, monitor usage and risk signals, find growth opportunities within existing accounts, bring customer/competitor insight to product/sales/marketing
Seniority
Senior, hands-on IC
