Client Success Account Manager
Core
Own end-to-end relationships for a portfolio of institutional clients (exchanges, banks, custodians, fintechs) in the digital asset space, driving onboarding, integration, adoption, and expansion.
Role type
Senior Client Success Account Manager (B2B Enterprise)
Builds
Ledger Enterprise platform (Vault, HSM On-Premises, TradeLink, Multisig) for institutional digital asset management
Domain
Digital Assets / Web3 / Financial Infrastructure
Deliverable
client delivery (via careerplan.io/jobs/26c4797f-d0b7-4ad4-9bef-0f42f0d1cec2-client-success-account-manager-at-ledger)
Required skills
B2B SaaS account management, financial institution client management, upselling and account expansion, contract negotiation, technical product explanation, digital assets domain knowledge
Preferred skills
Regulatory framework knowledge (MiCAR, DORA, Travel Rule), custody/key management concepts (MPC, HSM), crypto-native firm experience
Technologies
Ledger Vault, HSM, TradeLink, Multisig, CRM
Responsibilities
Own client relationships from onboarding to renewal and expansion; Drive product integration and adoption with Solutions Engineers; Negotiate renewals, amendments, and pricing; Shape product roadmap based on client feedback; Run quarterly business reviews and maintain account plans; Represent the company at industry events across EMEA
Seniority
Senior, hands-on IC