Customer Retention Specialist - Japanese Speaker
Core
Proactively manage customer relationships at the point of renewal for the Japan market to ensure subscription retention and identify upsell opportunities.
Role type
Customer Retention Specialist (Japan Market)
Builds
Subscription renewals and retention strategies for TeamViewer's digital workplace platform
Domain
SaaS / Digital Workplace / Japan Market
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Fluent Japanese, Business English, CRM management, Data analysis, Stakeholder management, Consultative selling, Subscription model knowledge, Market dynamics understanding
Preferred skills
Experience in Australia/New Zealand business context, SaaS environment familiarity
Technologies
Microsoft 365, Outlook, CRM platforms
Responsibilities
Re-confirm customer needs and usage alignment at renewal, Handle renewal inquiries via phone and email, Conduct customer needs analysis and solution mapping, Support data-driven decision-making on churn and satisfaction, Assist with strategy development for specific customer segments, Maintain accurate CRM records and activity notes
Seniority
Mid-level, hands-on IC