Account Manager, SMB
Core
Manage and grow a portfolio of SMB customers by building relationships, driving renewals, upsells, and long-term retention for a SaaS digital intelligence platform.
Role type
Senior Account Manager (SMB)
Builds
Customer retention, revenue growth, and product adoption for SMB clients
Domain
SaaS / Digital Intelligence / Mobile Analytics
Required skills
SaaS sales experience, account management, Net Revenue Retention (NRR) growth, C-level stakeholder management, Quarterly Business Reviews (QBR), competitive insights, product penetration identification, upsell strategy, cross-functional collaboration
Preferred skills
Entrepreneurial spirit, self-starting attitude, ability to present complex data solutions to non-technical audiences, industry trend analysis
Technologies
SaaS platforms, digital intelligence tools, mobile analytics platforms
Responsibilities
Manage business and grow Net Revenue Retention (NRR) by managing renewals and upsells; Have c-level discussions with customers and work on strategizing their use cases with our platform; Create, manage, and implement Quarterly Business Reviews; Proactively understand the clients' business to provide competitive insights and trends; Collaborate with global product, engineering and other technical teams to improve our product offerings; Identify product penetration, renewal, and upsell opportunities within the managed customer base
Seniority
Mid-Senior, hands-on IC