Account Manager
Core
Senior Account Executive owning the day-to-day client relationship and coordinating delivery for a portfolio of accounts.
Role type
Senior Account Executive (Client Success & Delivery Operations)
Builds
Client trust, on-time delivery of professional services, and account strategy execution.
Domain
Professional Services / Government Contracting
Deliverable
client delivery | dashboards & analysis
Required skills
Account management, client relationship management, project management, contractor coordination, use-case architecture, escalation management, account strategy, status reporting, government contracting experience
Preferred skills
Professional services delivery experience, SLED procurement knowledge, SBIR/OTA contracting experience, business development support
Technologies
None stated
Responsibilities
Serve as the main day-to-day point of contact for assigned client accounts; lead weekly client status calls and produce status reports; manage and coordinate 1099 contractor teams; own client book and use-case architecture; act as escalation point for client issues; coordinate delivery across production layers; partner with leadership on account strategy and renewals.
Seniority
Senior, hands-on IC