Customer Success Account Management (CSAM) Manager
Core
Develop team culture, share customer insights, and manage repeatable business delivery to drive growth and consumption for accounts.
Role type
Senior Customer Success Account Management Manager
Builds
Customer success plans and predictable business delivery programs
Domain
Customer Success / Professional Services
Deliverable
client delivery
Required skills
Customer success, solution delivery, practice management, customer-facing consulting, portfolio management, people management, project management
Preferred skills
Reliability Status security screening clearance
Technologies
N/A
Responsibilities
Coach team on program planning and customer-facing program review; manage key stakeholder and executive expectations; prioritize engagements to address customer outcomes; attract and retain great people.
Seniority
Senior, hands-on IC with people management
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