Managing Director, Managed Services Delivery
Core
Lead and strengthen the client and delivery experience across the Managed Services platform, ensuring a consistent, scalable, and differentiated experience from onboarding through value realization.
Role type
Senior leadership (Managing Director) for Managed Services Delivery
Builds
A connected, accountable operating model for Managed Services across the full client lifecycle
Domain
Professional services, Managed Services, Client Success
Required skills
Managed services leadership, client relationship management, delivery governance, operational discipline, strategy execution, cross-functional influence, team coaching, service quality management, friction point identification, scalable process improvement
Preferred skills
Experience in professional services, transformation, recurring services, AI enablement, offshore team management
Technologies
AI tools, workflow automation platforms, reporting tools
Responsibilities
Design and execute client experience strategy; Define standards for communication, reporting, and escalation; Partner with delivery leadership on governance and accountability; Advise on complex client situations and relationship risks; Translate friction insights into scalable operating improvements; Support retention and expansion initiatives; Improve onboarding consistency and time to value; Collaborate on workflow visibility and automation; Advance a culture of ownership and disciplined execution.
Seniority
Senior, hands-on IC