Managing Director, Managed Services Delivery
Core
Lead and strengthen the client and delivery experience across the Managed Services platform, ensuring a consistent, scalable, and differentiated experience from onboarding through value realization.
Role type
Senior leadership, Managed Services Delivery & Experience
Builds
A connected, accountable operating model for Managed Services across the full client lifecycle
Domain
Professional services, Managed Services, Client Success
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Managed services leadership, client relationship management, delivery governance, operational discipline, strategy execution, cross-functional influence, team coaching, service quality improvement, scalability planning, market positioning
Preferred skills
Experience in professional services delivery, transformation leadership, AI enablement, offshore team management, data quality improvement
Technologies
AI tools, workflow automation platforms, reporting systems
Responsibilities
Design and execute client experience strategy; Define standards for communication, reporting, and escalation; Partner with delivery leadership on governance and accountability; Advise on complex client situations and relationship risks; Identify friction points and create scalable operating improvements; Support retention and expansion initiatives; Improve onboarding consistency and time to value; Collaborate on technology and automation improvements; Advance a culture of ownership and disciplined execution
Seniority
Senior, hands-on IC
