Account Manager
Core
Primary owner of existing customer accounts driving retention, expansion, and net-new revenue growth through strategic sales execution and executive relationship building.
Role type
Enterprise SaaS Account Manager
Builds
Digital Employee Experience platform features and services
Domain
Enterprise SaaS / Digital Employee Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise SaaS sales, account management, executive relationship building, strategic account planning, sales forecasting, MEDDPICC methodology, complex solution selling, quota attainment, cross-functional partnership
Preferred skills
CRM/forecasting platform expertise (SFDC, Clari), consultative sales methodologies, customer data analysis for value demonstration
Technologies
SFDC, Clari
Responsibilities
Renew, upsell, and cross-sell assigned book of business; Identify whitespace opportunities and generate expansion pipeline; Develop strategic account plans aligned to customer objectives; Cultivate executive-level relationships with Director, VP, and SVP stakeholders; Lead Executive Business Reviews to reinforce ROI and growth; Manage accurate sales forecasts and pipeline health; Partner with Customer Success for adoption and retention; Enlist customers in advocacy initiatives.
Seniority
Mid-Senior, hands-on IC
