Customer Success Manager
Core
Manage relationships with a select portfolio of enterprise customers to drive product adoption, ensure value realization, and secure renewals and growth for Singular's marketing measurement platform.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Full-funnel marketing analytics, cross-device attribution, and ad fraud prevention solutions for enterprise clients.
Domain
SaaS / Marketing Technology / Data Analytics
Deliverable
production ML models
Required skills
Strategic account management, roadmap development, executive stakeholder engagement, data analysis, risk mitigation, SaaS platform expertise, consulting mindset, cross-functional collaboration.
Preferred skills
Experience in mobile marketing, data-driven marketing, SaaS solutions for marketing, industry-specific knowledge.
Responsibilities
Develop and deliver roadmaps to success for enterprise clients; act as a trusted advisor to executive leadership; partner with Sales to advance renewals and expansion; proactively identify and resolve account risks; analyze portfolio performance to prioritize impact; communicate technical overviews and performance opportunities to internal teams.
Seniority
Senior, hands-on IC