Enterprise Customer Success Manager
Core
Trusted advisor to enterprise SaaS marketing technology customers, driving value realization, adoption, and business outcomes through strategic account management and renewal cycles.
Role type
Senior Enterprise Customer Success Manager (SaaS/MarTech)
Builds
Strategic success plans, renewal proposals, and expansion pipelines for high-value DAM/MarTech accounts.
Domain
Enterprise SaaS, Digital Asset Management (DAM), Marketing Technology (MarTech)
Deliverable
client delivery
Required skills
Strategic account management, business acumen, commercial negotiation, stakeholder mapping, data-driven decision making, AI tool proficiency, CRM proficiency
Preferred skills
Experience with DAM ecosystem integrations (CMS, PIM, eCommerce), Salesforce/Catalyst platform familiarity
Technologies
Salesforce, Catalyst, DAM platforms, CMS, PIM, eCommerce, Creative Tools
Responsibilities
Serve as trusted advisor providing strategic direction and best-practice guidance; Drive measurable business outcomes and ROI; Increase adoption of solutions and integrations; Own the strategic success plan and renewal cycle end-to-end; Collaborate on account strategy for retention and growth; Conduct account profiling and discovery; Map and engage key stakeholders; Act as liaison between customer and Product team; Drive gross retention, net retention, and expansion.
Seniority
Senior, hands-on IC