Senior Manager of Customer Success, Enterprise
Core
Own CreatorIQ's Enterprise segment, serving as a senior sponsor and strategic advisor to VP/C-level marketing leaders to drive retention, expansion, and value realization for complex multi-brand enterprise relationships.
Role type
Senior Manager of Customer Success (Enterprise)
Builds
Scalable customer success strategies, executive partnerships, and long-term growth for high-value enterprise accounts.
Domain
SaaS / Influencer Marketing / Creator Economy
Deliverable
client delivery
Required skills
Customer Success leadership, Net Revenue Retention (NRR) ownership, Strategic Account Management, People leadership (3+ years), Executive presence, Commercial acumen, Industry thought leadership, Cross-functional collaboration
Preferred skills
Creator/Influencer marketing expertise, Agency services experience, External speaking/roundtable representation, Product feedback synthesis
Technologies
CreatorIQ platform
Responsibilities
Lead and develop a team of Customer Success Partners; Own net revenue retention, renewal forecasting, and expansion strategy; Act as a strategic advisor to senior marketing stakeholders; Represent the company externally through industry events and thought leadership; Build scalable customer success infrastructure and methodologies.
Seniority
Senior Manager, hands-on leadership with team management
