Strategic Customer Success Manager (Associations)
Core
Build and retain strategic relationships with national associations, professional societies, and trade organizations to drive adoption, renewal, and growth of a conversational AI platform.
Role type
Strategic Customer Success Manager (Vertical Lead)
Builds
A new customer success function and playbook for the associations vertical
Domain
SaaS / Enterprise Software / Associations
Required skills
Strategic account management, building functions from scratch, C-level stakeholder engagement, data-driven insights, commercial acumen, presentation skills, travel readiness
Preferred skills
Experience in associations or membership bodies, SaaS B2B experience, association management systems (AMS) familiarity, academic credentials
Technologies
Conversational AI, Video platforms, Association Management Systems (AMS)
Responsibilities
Build customer success playbook and processes, lead executive business reviews, guide customers through lifecycle stages, identify expansion opportunities, collaborate with product and marketing teams, represent company at industry events
Seniority
Senior, hands-on IC with leadership potential