Strategic Customer Success Manager
Core
Own a book of enterprise accounts across the UK and Europe, acting as a trusted advisor to drive adoption, retention, and growth for an AI video platform.
Role type
Strategic Customer Success Manager (Enterprise B2B SaaS)
Builds
Enterprise customer success for an AI video creation platform
Domain
AI / Video technology / Enterprise software
Required skills
Enterprise account management, B2B SaaS experience, KPI management, risk forecasting, growth opportunity identification, stakeholder engagement (C-suite), client onboarding, ROI analysis, retention strategies
Preferred skills
Experience at fast-growing technology companies, familiarity with AI or video tools
Technologies
Synthesia platform
Responsibilities
Drive adoption, retention, and growth for enterprise clients; partner with Sales for seamless onboarding; educate clients on AI video content creation; engage stakeholders from users to C-suite; coordinate regular client check-ins with senior attendance; ensure client ROI and value understanding; proactively identify risks and opportunities.
Seniority
Mid-Senior, hands-on IC
