Strategic Customer Success Manager - Americas

💼 Full-time🗓 2026-07-30 → 2026-09-26

Core

Guide Ashby's largest enterprise customers to improve product adoption and increase customer health through deep, consultative partnerships.

Role type

Senior Strategic Customer Success Manager (Enterprise SaaS)

Builds

Enterprise hiring software platform for talent leaders and recruiters

Domain

Enterprise HR Tech / SaaS

Deliverable

product features

Required skills

B2B SaaS customer success (5+ years), managing strategic accounts ($2M+ ARR), cross-functional stakeholder management, product configuration, training delivery, data analysis, workflow project management

Preferred skills

Prior recruiting/hiring management experience, deep product curiosity, ability to translate complex workflows into simple explanations

Technologies

Ashby platform (hiring workflow software)

Responsibilities

Drive product adoption and retention for high-growth and public company clients, tailor configuration and training to address specific customer challenges, iterate on playbooks for the strategic customer motion, manage a book of ~20 strategic customers, advocate for customer needs to shape product evolution

Seniority

Senior, hands-on IC

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About Ashby

Series B50 Employees

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.