Customer Success - Japan
Core
Partnering with enterprise customers to build, deploy, and scale conversational agents on the ElevenLabs Agents Platform, focusing on hands-on execution of agent design, integrations, and performance optimization.
Role type
Senior Customer Success Manager (Enterprise AI Agents)
Builds
Production conversational agents (voice and chat) for enterprise clients
Domain
AI/ML, Conversational AI, Enterprise SaaS
Deliverable
production ML models | product features
Required skills
B2B SaaS customer success, AI agent deployment, API integrations, revenue quota ownership, technical problem-solving, data analysis
Preferred skills
Experience with SDKs, knowledge of Japan market landscape, cross-functional partnership
Technologies
ElevenLabs Agents Platform, APIs, SDKs
Responsibilities
Advise on agent design and conversation flows, guide deployment across web/mobile/telephony, analyze agent performance logs to optimize accuracy, own expansion outcomes and net revenue retention for a portfolio of accounts
Seniority
Senior, hands-on IC