Technical Account Manager - Everbridge 360 Prepare
Core
Primary technical point of contact and trusted advisor for Everbridge 360 AI Prepare customers, owning the technical relationship, platform adoption, governance, and ongoing optimization.
Role type
Senior Technical Account Manager
Builds
Customer success and retention for critical event management and risk mitigation solutions
Domain
Business Continuity / Emergency Response / Risk Management
Deliverable
client delivery
Required skills
Technical account management, platform configuration, workflow design, integration management, stakeholder governance, KPI tracking, administrator training, cross-functional collaboration
Preferred skills
Business Impact Analysis (BIA) execution, resiliency program maturity support, Interface Control Document (ICD) creation
Technologies
Everbridge 360 AI Prepare
Responsibilities
Own the technical customer relationship for assigned accounts; Provide oversight and management of deployments, platform adoption, and ongoing technical operations; Design and configure customer environments, including hierarchy, workflows, data models, and integrations; Produce and maintain technical documentation, including Interface Control Documents (ICDs); Support Business Impact Analysis (BIA) execution and resiliency program maturity; Establish and lead customer governance, including stakeholder meetings and Quarterly Business Reviews (QBRs); Define and track adoption and satisfaction KPIs; Deliver administrator onboarding, training, and platform enablement; Serve as the primary technical escalation point and customer advocate; Collaborate cross-functionally with Account Management, Product, Engineering, and Support teams.