Technical Account Manager
Core
Senior Technical Account Manager owning post-sales technical relationships for strategic enterprise accounts, acting as the primary escalation point and orchestrating outcomes across Support, Engineering, and Professional Services.
Role type
Senior Technical Account Manager (TAM)
Builds
Continuity of technical engagement, risk mitigation, and value compounding for enterprise customers on the Vercel platform.
Domain
Developer Infrastructure / Edge Computing / Next.js Ecosystem
Deliverable
client delivery
Required skills
Enterprise account management, post-sales technical strategy, incident triage and post-mortems, architectural guidance, cost optimization, cross-functional orchestration, executive communication, contract renewal management
Preferred skills
Experience with $1M+ ACV accounts, deep knowledge of Next.js internals (App Router, ISR, Fluid Compute), influence without authority
Technologies
Next.js, Vercel Platform, App Router, AI SDK
Responsibilities
Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts; Lead post-incident pattern ownership and technical triage; Drive proactive technical strategy, cost optimization, and architectural guidance; Scope and orchestrate broader Vercel engagements (FDEs, Professional Services); Operate as the customer's voice inside Vercel; Carry primary accountability for renewal of the TAM engagement
Seniority
Senior, hands-on IC
