AI Success Manager, Central
Core
Serve as the primary post-sales point of contact for enterprise customers, leading successful implementations of Work AI platforms and ensuring platform health.
Role type
Senior IC technical customer success manager (post-sales)
Builds
Intelligent Search, AI Assistant, and scalable AI agents on an open platform for enterprise organizations
Domain
Enterprise SaaS / Workforce AI / Knowledge Management
Deliverable
client delivery
Required skills
Technical deployment and implementation management, SaaS product lifecycle management, project management, cross-functional collaboration, escalation management, process documentation, analytical problem-solving
Preferred skills
Cloud platform familiarity (AWS, GCP, Azure), Agile/DevOps methodologies, hands-on technical guidance
Technologies
Enterprise SaaS connectors, LLMs, SSO, AWS, GCP, Azure
Responsibilities
Lead new customer deployments including hands-on guidance for SSO and connector setup; Own end-to-end delivery from kickoff to go-live through renewal; Create and execute joint success plans and EBRs to drive adoption; Provide technical guidance and act as escalation manager; Monitor and report on deployment progress and customer satisfaction; Guide improvements for onboarding processes and playbooks.
Seniority
Mid-Senior, hands-on IC