Technical Account Manager
Core
Own long-term technical relationships with strategic accounts, driving architecture reviews, adoption, and executive alignment for voice AI and real-time engineering teams.
Role type
Senior Technical Account Manager (strategic accounts)
Builds
Customer success outcomes, technical playbooks, and product feedback loops for voice AI infrastructure
Domain
Developer infrastructure / Voice AI / Real-time communication
Deliverable
client delivery
Required skills
Technical account management, architecture review, stakeholder management (executives & engineers), product adoption strategy, escalation management, roadmap feedback translation, portfolio health tracking
Preferred skills
WebRTC, SIP, media servers, voice AI infrastructure, LLM agent systems, Python, JavaScript/TypeScript, Go, open source contributions, early-stage startup experience
Technologies
WebRTC, SIP, media servers, Python, JavaScript/TypeScript, Go
Responsibilities
Drive architecture reviews and design consultations, deepen product adoption by identifying capability gaps, quarterback the full LiveKit team behind each account, lead executive business reviews, be on-site for major launches and critical escalations, spot expansion signal and hand off to sales, build engagement playbooks for strategic accounts
Seniority
Senior, hands-on IC with strategic account ownership