Customer Success Account Manager (CSAM)
Core
Build and sustain trusted relationships with executives and business leaders to drive customer adoption, transformation, and value-generation initiatives.
Role type
Senior Customer Success Account Manager (Strategy & Delivery)
Builds
Customer Success Plans (CSP) and value-generation initiatives
Domain
Enterprise technology services and customer success
Deliverable
client delivery
Required skills
Executive engagement, risk management, stakeholder orchestration, program planning, adoption strategy, transformation leadership
Preferred skills
Cloud technology knowledge, AI/data/security platform familiarity, complex environment execution
Technologies
Cloud, artificial intelligence, data, security, productivity, enterprise platform
Responsibilities
Lead definition and execution of Customer Success Plans, monitor customer health and mitigate risks, orchestrate success programs across internal teams and partners, communicate progress and recommendations to executives
Seniority
Senior, hands-on IC with strategic focus
