Technical Account Manager
Core
Own the full post-sale technical relationship for enterprise accounts, driving go-live, health, and usage growth from pre-launch to expansion.
Role type
Senior Technical Account Manager (Enterprise)
Builds
AI voice and real-time audio/video platform for enterprise clients
Domain
AI / Voice AI / Real-time audio infrastructure
Deliverable
client delivery
Required skills
Technical account management, system architecture understanding, API documentation fluency, multi-stakeholder management, complex project management, problem scoping, cross-altitude communication, commercial awareness, high autonomy
Preferred skills
Voice AI, real-time audio/video, telephony infrastructure, developer tools, API-first products, scaling from Series A/B
Technologies
AI agents, automation tools
Responsibilities
Define success criteria and design implementation strategy with senior technical stakeholders; triage customer technical issues and route to internal owners; lead Field Delivery Engineers (FDEs) through implementation; translate customer needs into internal documentation; monitor account health and drive consumption growth; surface expansion opportunities to Account Managers; partner with Product and Engineering as the voice of the customer.
Seniority
Senior, hands-on IC