Technical Support Engineer II
Core
Provide post-sale technical support to customers and partners for Delinea's cloud-native Identity Security Platform, troubleshooting issues across cloud, SaaS, and traditional infrastructure.
Role type
Mid-level IC technical support engineer
Builds
Customer support and issue resolution for identity security platform
Domain
Cybersecurity / Identity Management / Cloud Infrastructure
Deliverable
client delivery
Required skills
IT and system administration, networking, data transport and encryption, cloud infrastructure, virtualization, security concepts, SQL
Preferred skills
.NET applications, troubleshooting and problem deconstruction, ability to communicate technical concepts in multiple languages, prior or current security clearance
Technologies
Cloud infrastructure, .NET, SQL
Responsibilities
Assess and document reported customer issues, formulate and communicate resolution plans, gather necessary information and resources, investigate and reproduce case scenarios, provide clear customer responses and document corrective actions, participate in shared on-call rotation for production issues and escalations
Seniority
Junior to Mid-level, hands-on IC
