Systems Development Engineer, Identity and Access Management
Core
First-line technical support engineer for Helis, Amazon's attribute-based authorization platform, troubleshooting integration issues and building automation to reduce operational load.
Role type
Senior IC Systems Development Engineer (Support & Automation)
Builds
AI agent skills for support, automated ticket workflows, and operational dashboards
Domain
Cloud Security / Identity and Access Management (IAM)
Deliverable
production ML models | product features
Required skills
Systems engineering fundamentals, software development, modern programming languages (C++, C#, Java, Python, Golang, Rust), design patterns, reliability and scaling
Preferred skills
Bash, Python, Rust, Java, AWS services, mentoring, IAM system deployment, web security
Technologies
Helis, AWS, AI agents, operational dashboards
Responsibilities
Troubleshoot policy evaluation, attribute resolution, connectivity, and client library issues; Build and extend AI agent skills to answer customer questions; Automate routine ticket workflows; Build and maintain operational dashboards; Write and maintain runbooks for recurring issues
Seniority
Early-career to Mid-level, hands-on IC