Service Desk
Core
Troubleshoot, configure, and resolve issues across servers, networks, infrastructure, SaaS applications, and file shares while partnering with cross-functional teams and external vendors.
Role type
Senior Service Desk Engineer / IT Operations
Builds
Stable IT ecosystem, seamless user support, and efficient system performance
Domain
IT Infrastructure & Cloud Operations
Required skills
Cloud identity management (SSO, SAML 2.0, MFA), MDM automation (Google MDM, Kandji, Intune), Windows/macOS/Linux administration, MDR/XDR platforms (Sophos XDR, CrowdStrike, Huntress), ticketing systems, IT documentation, project-oriented engineering
Preferred skills
Large enterprise user base experience, NOC/SOC experience, Bachelor's degree, 6+ years IT systems experience
Technologies
Google MDM, Kandji, Intune, Sophos XDR, CrowdStrike, Huntress, SAML 2.0, MFA
Responsibilities
Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications; Partner with cross-functional teams and external vendors to improve system performance; Own complex issues end to end from initial report through resolution; Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools; Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives
Seniority
Senior, hands-on IC