Senior Customer Success Manager, Enterprise
Core
Senior Customer Success Manager for Enterprise clients, driving value realization, retention, and expansion for a pricing and rebate management SaaS platform.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Enable's intelligent pricing and rebate management platform
Domain
SaaS / Pricing & Rebate Management
Required skills
Enterprise account management, strategic account planning, stakeholder management (C-level), churn mitigation, upsell/cross-sell, NPS/CSAT management, product adoption, risk mitigation, internal collaboration
Preferred skills
Rebate or supply chain industry experience, Planhat proficiency, team mentorship
Technologies
Planhat
Responsibilities
Develop tailored Strategic Account plans to achieve measurable ROI; act as key escalation point for customer concerns and risks; drive product adoption and legacy-system retirement; identify expansion opportunities and manage renewals; maintain accurate customer records in Planhat; mentor peers and support onboarding.
Seniority
Senior, hands-on IC