Customer Success Manager - EMEA
Core
Strategic partner to B2B SaaS customers in EMEA driving retention, growth, and product adoption for a work execution platform.
Role type
Senior Customer Success Manager (first in region)
Builds
Customer success presence, adoption strategies, and account growth in EMEA
Domain
B2B SaaS / Industrial Operations / Field Service
Required skills
Customer success strategy, account segmentation, retention management, stakeholder relationship building, data analysis, training delivery, risk identification
Preferred skills
Industry experience (maintenance/manufacturing/facilities), CMMS/EAM tools knowledge, second language proficiency
Technologies
CMMS, EAM, webinars, workshops
Responsibilities
Manage account portfolio with strategic prioritization; Create and execute success plans aligned with business objectives; Monitor account health using data indicators; Deliver end-user training and enablement; Lead Business Impact Reviews to demonstrate ROI; Identify churn risks and activate retention plays; Partner with Sales/Support for upsell opportunities; Funnel product feedback to internal teams.
Seniority
Senior, hands-on IC