Senior Customer Success Manager (x/f/m)
Core
Senior Customer Success Manager responsible for revenue growth, contract renewals/expansions, and customer retention for a healthcare SaaS platform.
Role type
Senior Customer Success Manager (Revenue Focus)
Builds
Doctolib's digital healthcare platform for medical professionals
Domain
Healthcare / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Portfolio management, commercial acumen, process optimization, cross-functional collaboration, data-driven decision making
Preferred skills
Healthcare domain expertise, technical product affinity, CRM proficiency (Salesforce)
Responsibilities
Lead contract expansions and renewals, identify and execute growth opportunities, gather and escalate structured customer feedback, optimize customer support processes, collaborate cross-functionally to resolve recurring issues
Seniority
Senior, hands-on IC
