Customer Success Manager
Core
Own a portfolio of 50-75 SMB civil construction clients in Australia, driving adoption, renewals, and retention through direct partnership and on-site visits.
Role type
Mid-level Customer Success Manager (SaaS)
Builds
Client retention, feature adoption, and value realization for construction software
Domain
Construction industry + SaaS
Deliverable
client delivery
Required skills
portfolio management, relationship building, product demonstration, client health monitoring, internal advocacy, industry domain knowledge
Preferred skills
construction site visit comfort, complex software proficiency, startup adaptability
Technologies
Varicon platform
Responsibilities
Manage client portfolio for adoption and retention, act as primary point of contact, collaborate with support and product teams, monitor client health metrics, visit construction sites, advocate for client needs internally
Seniority
Mid-level, hands-on IC
