Customer Success Associate
Core
Help major construction contractors embed weekly planning routines and daily coordination workflows using Aphex's platform to improve project delivery efficiency.
Role type
Founding Customer Success Associate (apprentice to CSM)
Builds
Project deployment playbooks and operational rhythms for major infrastructure and construction projects
Domain
Construction technology / Infrastructure management
Required skills
Trust-building with diverse project stakeholders, rapid onboarding in new environments, proactive process improvement, market-building mindset, AI tool utilization
Preferred skills
Customer success or SaaS experience, construction or infrastructure background, second language proficiency
Technologies
Aphex platform, AI tools, MacBook Pro
Responsibilities
Run project deployments by shadowing and leading kickoffs and training, establish weekly planning cycles for client teams, drive daily site coordination routines, monitor project health and mitigate risks, fix process gaps and workflow issues, shape the North America customer success playbook
Seniority
Junior, founding team member with fast progression path (via careerplan.io/jobs/29d1f350-0190-4812-9728-715449d608ce-customer-success-associate-at-aphex)
