Senior Customer Success Manager
Core
Strategic architect for digital transformation of construction industry clients, acting as a trusted C-level advisor to drive process optimization and cultural change.
Role type
Senior Customer Success Manager (Strategic Account & Change Management)
Builds
Strategic success plans, digital workflow transformations, and long-term account value for enterprise construction clients.
Domain
Construction industry + SaaS / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, Change management, Multi-stakeholder negotiation, Process analysis, Business value realization, Upselling/Churn management, Mentoring
Preferred skills
Experience in management consulting, Deep knowledge of construction industry processes
Technologies
None explicitly stated
Responsibilities
Steer a portfolio of strategic key accounts and act as a central partner at the management level to shape their digital transformation of procurement processes. Develop tailored success plans that go beyond tool usage and deeply engage in the strategic organizational development of clients. Manage complex multi-stakeholder relationships and mediate between different interest groups from operational procurement to the executive board. Act as a strategic process consultant, analyzing existing structures and converting them into efficient, digital workflows. Lead holistic change management processes, anticipate structural resistance, and establish a sustainable digital culture at client companies. Ensure long-term business value through reviews, proactively identify churn risks and upselling opportunities, and drive account expansion. Act as a mentor for the team and share expertise in consulting complex organizations to continuously develop customer success standards.
Seniority
Senior, hands-on IC with strategic influence
