SMB Manager, Sales Development
Core
Front-line manager for a team of Sales Development Representatives (SDRs) responsible for outbound prospecting and pipeline generation for Ramp's SMB segment.
Role type
SMB Manager, Sales Development
Builds
SDR team operating rhythms, playbooks, coaching standards, and processes for open-territory outbound motion
Domain
SaaS / Financial Technology
Deliverable
product features
Required skills
quota-carrying sales experience, building and leading sales development teams, hiring and team planning, data analytics, AI tool proficiency, multichannel outbound prospecting
Preferred skills
financial services sales experience, high-growth startup experience
Technologies
Salesforce, Looker, Excel, email automation platforms, call automation platforms, AI tools (Claude, OpenAI)
Responsibilities
Build and scale the SMB SDR function by evolving team operating rhythms and processes; Set and maintain a high-performing culture by overseeing daily SDR activity and quota performance; Hire, onboard, and train new SDRs on products, personas, and prospecting strategy; Develop and execute career-growth and leadership plans for direct reports; Coach SDRs on effective multichannel outbound prospecting and AI tool usage; Partner with AEs and Sales/Marketing on pipeline-generation initiatives; Report on team performance, pipeline health, and forecasts to senior leadership.
Seniority
Manager, hands-on IC