Customer Success Account Manager
Core
Own the full post-sale lifecycle for ANZ customer accounts, driving adoption, value realization, renewals, and expansion for a Human Success Platform integrated with Microsoft 365 and Teams.
Role type
Senior Customer Success Account Manager (B2B SaaS)
Builds
Customer retention, recurring revenue, and account growth within the ANZ region
Domain
B2B SaaS / Human Capital Management / Microsoft 365 Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
B2B SaaS account management, renewal negotiation, commercial acumen, stakeholder management, CRM proficiency, data-driven prioritization, cross-functional collaboration
Preferred skills
Microsoft Dynamics 365, HR technology, learning and engagement solutions
Technologies
Microsoft 365, Teams, SharePoint, Microsoft Dynamics 365, CRM systems
Responsibilities
Manage customer portfolio across onboarding, adoption, engagement, renewal, and expansion; Lead commercial renewal conversations including pricing and contract terms; Identify and execute upsell and cross-sell opportunities; Build trusted relationships with diverse customer stakeholders; Monitor customer health signals to proactively address churn risk; Maintain accurate account records and forecasting in CRM; Partner with internal teams to resolve issues and improve customer experience
Seniority
Senior, hands-on IC