Senior Customer Success Manager
Core
Retain and scale Epidemic Sound's existing B2B business in North America by nurturing client contracts, driving product adoption, and expanding engagement across platforms and global enterprises.
Role type
Senior Customer Success Manager (B2B SaaS/Media)
Builds
Trusted partnerships and measurable success plans for strategic B2B customers
Domain
Media streaming, SaaS, B2B enterprise
Required skills
B2B enterprise account management, churn risk mitigation, multi-brand rollout leadership, cross-functional collaboration, AI tool utilization, contract retention strategies (via careerplan.io/jobs/42e580e3-91bc-4235-b206-fec7f159b389-senior-customer-success-manager-at-epidemic-sound)
Preferred skills
Salesforce proficiency, experience with Planhat/Totango/Gainsight
Technologies
Salesforce, Planhat, Totango, Gainsight, Claude
Responsibilities
Define mutual success plans and expand product adoption for assigned client portfolios; Identify upsell and expansion opportunities to scale accounts; Manage renewals and execute turnaround strategies for at-risk accounts; Collaborate with sales, product, music, and marketing teams to channel customer feedback; Leverage AI tools to automate workflows and streamline account management
Seniority
Senior, hands-on IC