Account Manager PL
Core
Manage existing customer accounts for an AI phone assistant, driving expansion revenue through upsells, renewals, and use-case expansion while ensuring customer success and onboarding.
Role type
Account Manager (B2B SaaS)
Builds
AI phone assistant product
Domain
B2B SaaS / AI
Deliverable
production ML models | product features
Required skills
B2B SaaS sales, account management, upselling, renewals, expansion revenue, product understanding, AI literacy, structured planning, CRM management
Preferred skills
Startup/scale-up experience
Technologies
CRM systems
Responsibilities
Conduct review, discovery, and upsell conversations with existing customers; analyze usage to demonstrate AI automation value; own expansion revenue quotas; ensure customer onboarding and satisfaction; collaborate with Customer Success, Product, and Marketing teams.
Seniority
Individual Contributor
