Customer Success Manager, Illinois
Core
Serve as the primary point of contact for HHAeXchange clients, ensuring retention and growth by managing implementation, providing support, and consulting on best practices for their SaaS solution.
Role type
Customer Success Manager
Builds
Homecare ecosystem connecting patients, providers, and managed care organizations
Domain
Healthcare / Homecare / SaaS
Deliverable
client delivery
Required skills
client relationship management, issue escalation handling, business needs analysis, cross-functional partnership, KPI management, product demonstration, industry knowledge, Salesforce proficiency, project management
Preferred skills
healthcare/homecare industry experience, SaaS platform experience, partner ecosystem experience
Responsibilities
Build and maintain client relationships as the primary point of contact, ensure client retention through exceptional service, assist with challenging requests and issue escalations, uncover client business needs and pain points, ensure timely delivery of solutions, partner with product teams to provide feedback, maintain weekly client communication and reporting, travel to client sites and events, lead product demonstrations, collaborate with sales to identify growth opportunities, manage KPIs for customer satisfaction.
Seniority
Mid-level, hands-on IC
