Customer Success Manager 4 Day Work Week Remote
Core
Onboard and support senior care providers using an Electronic Health Record (EHR) platform across the Americas.
Role type
Customer Success Manager
Builds
Client relationships and successful software implementations for senior care providers
Domain
Healthcare technology / Senior care
Deliverable
client delivery
Required skills
full-cycle onboarding, live chat support, email support, phone support, CRM management, cross-functional troubleshooting, product feedback synthesis
Preferred skills
Electronic Health Records (EHR) experience, senior care industry experience
Technologies
Pipedrive, Front, Zoom
Responsibilities
Manage full-cycle onboarding for new customers, provide responsive customer support via live chat/email/phone, troubleshoot issues cross-functionally, partner with leadership to influence pricing and product improvements
Seniority
Individual Contributor
