Client Success Manager
Core
Managing small to medium-sized client accounts ($2M-$3M) to drive clinical outcomes and cost savings through proactive partnership, data analysis, and service optimization.
Role type
Client Success Manager (Small/Medium Accounts)
Builds
Client retention, revenue growth, and performance guarantee management for primary care networks.
Domain
Healthcare / Health Insurance / Primary Care
Deliverable
client delivery
Required skills
population health data analysis, contract negotiation, revenue growth strategy, cross-functional collaboration, project management, CRM proficiency
Preferred skills
Tableau, Salesforce, presentation skills, process improvement
Technologies
Salesforce, Tableau, Microsoft Office
Responsibilities
Manage standardized service packages for 20-30 small group accounts; lead competitive renewal re-bids; identify revenue growth opportunities; analyze and report on clinic operations and risk metrics; coordinate client eligibility and invoicing; partner with operations leadership to drive engagement metrics.
Seniority
Mid-level IC (2-5 years experience)
