EverHealth - Digital Customer Success Manager (Remote, US)
Core
Manage customer success and adoption for EverHealth SaaS platforms in the health services industry, driving growth and satisfaction.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer success plans, adoption strategies, and upsell/cross-sell opportunities for health service providers.
Domain
Health Services / SaaS
Deliverable
product features
Required skills
Service delivery project management, program management, SaaS account management, stakeholder relationship management, product adoption strategies, upsell and cross-sell identification, process improvement.
Preferred skills
Healthcare industry experience, deep understanding of EverHealth platforms.
Responsibilities
Facilitate problem-solving and build relationships to enable customer growth and loyalty; monitor product usage to drive adoption and identify revenue opportunities; develop individual success plans for customers; act as an expert on EverHealth platforms to share best workflows and improve success metrics.
Seniority
Mid-level, hands-on IC