EverHealth - Digital Customer Success Manager (Remote, US)
Core
Manage customer success and adoption for EverHealth SaaS platforms serving the Health Services and Wellness industries.
Role type
Customer Success Manager
Builds
SaaS customer success programs and adoption strategies for the EverHealth platform
Domain
Health Services and Wellness / SaaS
Deliverable
product features
Required skills
service delivery project management, program management, SaaS account management, customer relationship management, upsell and cross-sell strategy, product workflow optimization
Preferred skills
healthcare industry experience, deep understanding of EverHealth technology and products
Responsibilities
Build relationships with key stakeholders to ensure customer satisfaction and product loyalty; monitor customer usage to drive monthly recurring revenue; develop individual success plans for adoption and expansion; identify best product workflows to close process gaps; act as a facilitator and problem solver for internal and external teams.
Seniority
Mid-level, hands-on IC
