Customer Success Manager Enterprise
Core
Managing enterprise client partnerships to optimize the use and value of PointClickCare's healthcare solutions, driving C-level engagement and business alignment.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Joint customer success plans, strategic guidance, and churn mitigation strategies for healthcare clients.
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
Business consulting background, enterprise knowledge, SaaS customer-facing experience, healthcare sales/account management experience, relationship building, data analysis, CRM proficiency (Salesforce/Gainsight)
Preferred skills
Strategic presentation skills, independent remote work capability, proactive initiative in fast-paced environments
Technologies
Salesforce, Gainsight
Responsibilities
Own and deliver joint customer success plans to build and expand client relationships; Act as a Trusted Advisor and Business Partner providing strategic guidance to customer Executive Leadership; Provide early warning and turnaround strategies focusing on customer health and churn mitigation; Act as a point of escalation for at-risk accounts.
Seniority
Senior, hands-on IC
