Customer Success Executive
Core
Drive customer adoption, retention, and strategic growth for enterprise/mid-market clients on a full-stack cloud communication platform.
Role type
Customer Success Executive (Enterprise/Mid-Market)
Builds
Customer relationships, adoption of CPaaS/Telecom solutions, and account value
Domain
Cloud Communications (CPaaS), Telecommunications, SaaS
Deliverable
client delivery
Required skills
Customer relationship management, strategic account planning, SaaS lifecycle management, data analysis, cross-functional coordination, CRM proficiency, enterprise client management
Preferred skills
Salesforce experience, additional languages
Technologies
Salesforce
Responsibilities
Build and maintain strong relationships with assigned customers, Drive customer adoption and usage of Infobip products and solutions, Understand customer business goals and provide strategic recommendations, Manage customer onboarding, account setup, and platform maintenance, Monitor customer health metrics and proactively identify risks, Support upsell and cross-sell opportunities within existing accounts, Conduct regular business reviews, product demos, and training sessions, Handle customer escalations and ensure timely issue resolution, Analyze traffic, usage, and performance data to improve customer outcomes, Ensure customer retention, renewal, and satisfaction KPIs are achieved
Seniority
Mid-Senior (3-5 years experience)