Client Success Manager
Core
Deliver and advise on best practice workflow to simplify and unify clients' revenue cycle operations.
Role type
Client Success Manager (Healthcare Revenue Cycle)
Builds
Revenue cycle management workflows and client adoption of Waystar's RCM technologies
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
relationship management, project management, root cause analysis, process improvement, data analysis, change management, SQL, PM/HIS systems (Epic, Cerner)
Preferred skills
SQL, PM/HIS systems (Epic, Cerner)
Technologies
Salesforce CRM, Microsoft Office (Excel, PowerPoint, Word), Epic, Cerner
Responsibilities
Serve as operational point-of-contact and trusted advisor for defined client set; monitor key metrics (performance, adoption, satisfaction) to improve client health; partner with clients to uncover expansion opportunities; establish metrics framework to measure total value delivered; work cross-functionally with Support, Sales, and others to achieve renewals and booking plans; lead status calls with assigned clients; travel for on-site Executive business reviews; identify and quantify product feedback to drive product strategy; conduct data analysis to identify root cause of issues; provide ongoing training and development; manage daily activity within Salesforce CRM.
Seniority
Mid-level, hands-on IC
