Account Manager
Core
Manage healthcare facility partnerships to ensure Net Revenue Retention (NRR) and drive commercial expansion.
Role type
Account Manager (B2B SaaS)
Builds
Healthcare staffing marketplace platform
Domain
Healthcare staffing / Long-Term Care / Home Health
Required skills
Net Revenue Retention (NRR) management, churn mitigation, account planning, executive relationship management, QBR facilitation, cross-functional advocacy, complex problem solving, strategic communication
Preferred skills
relationship management, extreme ownership, root cause analysis, adaptability in fast-paced environments
Technologies
N/A
Responsibilities
Own a book of business with full accountability for Net Revenue Retention (NRR), build and maintain detailed account plans, establish trust with clinical and non-clinical executives, act as primary point of contact for complex escalations, partner with Product and Strategy Operations to drive product improvements
Seniority
Individual Contributor, mid-level to senior