Account Manager (x/f/m) - categorie protette
Core
Strategic Account Manager for medical centers and clinics, supporting them to maximize platform value, improve scheduling performance, and achieve growth targets.
Role type
Account Manager (Customer Success)
Builds
Doctolib platform adoption and usage optimization for healthcare providers
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
Account management, customer success, data analysis, consultative selling, relationship building, project management, call management, presentation skills, AI tool familiarity
Preferred skills
Healthcare industry experience, SaaS experience, CRM tools, Google Business Profile, digital marketing tools
Technologies
Doctolib platform, CRM, Google Business Profile, AI tools
Responsibilities
Manage and develop a portfolio of medical centers, analyze customer performance to identify growth opportunities, conduct re-engagement activities, propose actions to improve customer ROI and prevent churn, verify service completeness, conduct consultative calls with various stakeholders, track activities and results, collaborate with internal teams for customer experience
Seniority
Mid-level, hands-on IC